Privacy Policy.

Park ’n’ Pour is committed to handling personal information responsibly. This privacy policy explains our privacy practices, including the kinds of personal information we may collect, how we collect it, why we use it, and the choices you have. Where applicable, we handle personal information in accordance with Australian privacy laws.

This policy applies to your use of the Park ’n’ Pour website and to enquiries, quotes and bookings made through it — including equipment and event hire enquiries,Instant Pricing, drinks supply enquiries, the Drinks Calculator, customer bookings and general enquiries. It does not form part of, or replace, our Hire Agreement or Drinks Supply Agreement.

The personal information we may collect includes:

• your name, email address and phone number;
• your event date, location and event details;
• guest numbers and event/guest details you provide for quotes or the calculator;
• your selected equipment, drinks and preferences;
• enquiry, booking and payment-related information;
• your communications with us, such as emails, calls and messages; and
• basic website and technical information such as device, browser, IP address, cookies and analytics data, where collected.

You don’t need to provide sensitive information to use our services. Please only share what’s necessary to make an enquiry or booking — we don’t ask for unnecessary sensitive information.

We collect personal information directly from you when you use Instant Pricing, the Drinks Calculator or a drinks enquiry, when you contact us by email or phone, and through our quote and booking processes. We may also collect some information automatically through your interactions with our website.

Sometimes we collect information from someone organising an event on another person’s behalf — for example, a partner, planner or family member. If you provide someone else’s details, please make sure you’re happy to share them with us for the purpose of the enquiry or booking.

We use personal information to:

• answer your enquiries and prepare quotes;
• check availability for your date;
• plan, deliver, set up and collect equipment;
• prepare drinks orders;
• manage bookings and payments;
• contact you about your event;
• improve our website and services;
• maintain business and administrative records; and
• meet legal and regulatory requirements that apply to us.

We may share personal information only as reasonably needed with service providers that support our business — such as website hosting or forms, booking, CRM, invoicing or payment systems, email and communications tools, analytics, and suppliers or delivery and service partners where needed to fulfil a booking. These providers process information on our behalf for the purpose of running our services.

We may also disclose information where required or authorised by law, or to protect our rights or the safety of others.